Service Delivery

We are looking to hire a Service Delivery Technician or Engineer to join the Project Management team. The selected candidate will be responsible for providing remote technical support to customers, distributors, and internal teams, managing incidents, and ensuring compliance with established service levels (SLAs).

This is a role with a strong technical and customer service component, focused on problem-solving, continuous improvement, and coordination with internal company teams.

Main Responsibilities

• Execute the deployment and configuration of new projects.
• Handle technical queries and incidents from national and international customers.
• Manage and follow up on incidents until final resolution, ensuring compliance with established SLAs.
• Record and document all actions performed, ensuring traceability and proper prioritization.
• Coordinate incident resolution with specialized internal teams.
• Detect, document, and escalate potential software errors (bugs) to the Development team, collaborating in their analysis and scoping.
• Configure servers and equipment hosting applications, as well as their integration into client corporate networks.
• Administer and maintain cloud environments and corporate servers, monitoring resources, performance, and capacity.
• Participate in the creation and maintenance of web portals and database-connected solutions for real-time information visualization.
• Deliver second-level technical training to distributors and partners.
• Provide technical advisory on the functionalities and features of the company’s products and services.

Requirements

• Degree in Computer Engineering, Telecommunications Engineering, or a related field.
• Candidates with Higher Vocational Training (CFGS) in IT, Systems, or Application Development will also be considered if they have relevant experience.

Experience

• Minimum of 5–6 years of experience in technical support, service delivery, technical customer service, or systems administration roles.

Technical Knowledge

• Knowledge of programming and software incident analysis.
• Administration of Windows and/or Linux systems.
• Knowledge of TCP/IP networks, VPNs, DNS, and communications.
• Experience in cloud environments and servers.
• Knowledge of databases and web applications.
• Ability to interpret logs and diagnose complex technical issues.
• Advanced level of IT tools.

Languages

• Fluent Spanish.
• Advanced English (minimum C1).
• Other languages will be considered an asset.

Personal Competencies

• Strong analytical skills and problem-solving orientation.
• Excellent communication and customer-facing skills.
• Ability to work in a team and coordinate with different departments.
• Results-oriented with a focus on service quality.
• Proactive, autonomous, and initiative-driven.
• Flexibility and adaptability to change.
• Ability to work under pressure and handle critical situations.
• Organized, structured, and committed profile.

What We Offer

• Joining a growing international technology company.
• Participation in innovative projects with clients from different countries.
• Professional development in a dynamic technological environment.
• Continuous training and multidisciplinary learning.
• Permanent contract and a compensation package aligned with experience.

Location: Barcelona (on-site or hybrid model depending on company policy).